Terms and Conditions of Sale
These terms and conditions set forth what you can expect from us as a seller and what we expect from you as a buyer. When you purchase an item from CaptainDaves.com, you agree to be bound by these following terms and conditions:
Fast Shipping
Accurate Order Fulfillment
Returns
Exchanges
Customer Service
Contact Us
In Stock for Fast Shipping
Our web site is designed to list only items that are in stock and available for quick delivery.
Approximately 80% of orders received by 8 a.m. are fulfilled and shipped that day with the balance shipping within three business days. (Please keep in mind that items do not ship on weekends and postal holidays.)
If you need same day shipping or require UPS Saturday Delivery, please place your order over the phone 877-41-DAVES or 919-384-9760.
Accurate Order Fulfillment
We guarantee that you will get the item you purchased. If we make a mistake packing your order, or if the description is materially different than the item you receive, please contact us at Help@CaptainDaves.com and we will fix the problem at no additional cost to you.
Please note that this guarantee only applies to our errors. It does not apply to items that do not fit or items you do not like. If you wish to make a return or exchange your item for another size, please see our return and exchange policy.
This is the only guarantee we make regarding the items we sell. Pleases see our Warranty section for information on warranties.
Returns and Exchanges
Returns
If your return is due to an error on our part, we want to fix the problem. Please contact us for instructions. If your item is damaged in the field, please refer to our warranties section.
We're confident of the products we offer, but if you are dissatisfied with your purchase, we accept returns on new, unused product within 30 days for a refund. No need to get an RMA number or jump through any other hoops, just repackage the item in its original packaging and shipping carton and send it back to us with a note requesting the refund.
All returned items must be in new, resalable condition, preferably with the original tags and packaging. Returned items that do not meet our return criteria will not be eligible for a refund or may be assessed a restocking fee.
Shipping is not refundable. Shipping, including return shipping, is the responsibility of the purchaser. If your item was purchased under a free shipping promotion, your refund will be minus the shipping cost.
Due to the long shipping times and cost of international shipping, orders outside the U.S., Canada and European Union are not returnable and cannot be exchanged. Customers in the European Union have a 40 day return period, where required by law.
Non-Returnable Items
For the safety of our customers and to ensure the reliability of our products, the following items are NOT returnable:
• Underwear, including long underwear;
• Swimsuits;
• Gas masks, filters and related NBC items;
• Items that offer ballistic protection, such as vests and helmets;
• First aid kits, medical supplies such as QuikClot, and insect repellants
• Aerosol sprays, such as pepper spray
• Items that have been worn, laundered, altered or show signs of use
• Food products
• Any health and beauty product
Exchanges
We understand that it is difficult to buy clothing and footwear online, so we will exchange items that do not fit for the same item in a different size.
There are two ways to handle an exchange:
1. Buy the new item; return the old one to us for a refund. This is the fastest and easiest.
2. Return the old item to us with a note requesting an alternate size. Include payment for shipping. We will ship the new item to you. We generally process returns and exchange in two or three business days.
Due to the long shipping times and cost of international shipping, orders outside the U.S., Canada and European Union are not returnable and cannot be exchanged. Customers in the European Union have a 40 day return period, where required by law.
Shipping for all exchanges and returns is the buyer's responsibility. If your item originally had free shipping, you still must pay shipping for the exchanged item.
Customer Service
Unlike many on line businesses, we are always happy to hear from our customers. That is why we put our toll free phone number at the top of every page.
Our customer service staff is available via phone from 9 a.m. until 4:30 p.m. weekdays. If you have an immediate question or concern, please do not hesitate to call us at 919-384-9760 or toll free at 877-41-DAVES.
We also respond to emails during business hours and often on weekends or after hours.