Returns & Exchanges
We're confident of the products we offer, but if you are dissatisfied with your purchase, we accept returns on new, unused product within 30 days for a refund. No need to get an RMA number or jump through any other hoops, just repackage the item in its original packaging and shipping carton and send it back to us with a note requesting the refund. We process most refunds in two to four days and refund the card or account you used during checkout
All returned items must be in new, resalable condition, preferably with the original tags and packaging. Returned items that do not meet our return criteria will not be eligible for a refund or may be assessed a restocking fee.
Shipping is not refundable. Shipping, including return shipping, is the responsibility of the purchaser. If your item was purchased under a free shipping promotion, your refund may be minus the shipping cost.
Send Returns To:
Captain Dave, Inc.
121 S. LaSalle St.
Durham, NC 27705
For the safety of our customers and to ensure the reliability of our products, the following items are NOT returnable:
• Underwear, including long underwear;
• Gas masks, filters and related NBC items;
• Items that offer ballistic protection, such as plates, vests and helmets;
• First aid kits, medical supplies such as QuikClot, and insect repellants
• Aerosol sprays, such as pepper spray
• Items that have been worn, laundered, altered or show signs of use
• Food products
• Any health and beauty product
Due to the long shipping times and cost of international shipping, orders outside the U.S., Canada and European Union are not returnable and cannot be exchanged. Customers in the European Union have a 40 day return period, where required by law.
Problem with your Order?
If your return is due to an error on our part, we want to fix the problem. Please contact us for instructions. If your item is damaged in the field, please refer to our warranties section.